Maintenance & Support
MeetOnChai Studio provides maintenance and support for products after launch, bug fixes, dependency updates, and someone to call when something breaks at a bad time. We offer 30 days of included bug fixes after every project ships, then monthly maintenance packages or on-demand support for teams that want an ongoing partner instead of a one-off vendor.
Book a Free CallInheriting a codebase means reading it first
Every codebase looks wrong from the outside. Some of it genuinely is. But a good portion of what looks like bad code is a decision someone made under a constraint you haven't heard about yet, a deadline, an integration that behaves oddly, a customer who needed one specific thing.
So we read before we rewrite. The fastest way to break a working product is to arrive with strong opinions and start tidying. Once we understand why it's shaped this way, we can tell you honestly which parts are genuine debt worth paying down and which are fine as they are.
Fix what's burning, then fix why it burned
Urgent things get handled first, that's the job. But a maintenance contract where every month is firefighting isn't maintenance, it's a subscription to the same bug.
After the immediate fix, we look at what allowed it. Usually it's a missing check, an assumption that stopped being true, or a piece of the system nobody owns. Closing that takes a little longer than patching the symptom, and it's the difference between a codebase that gets calmer over time and one that doesn't.
Small updates now, or a painful migration later
Dependencies age whether or not you look at them. Skip updates for two years and you're facing a migration that touches everything at once, usually triggered by a security advisory you can't ignore, at the worst possible moment.
Steady maintenance keeps that from becoming an event: patches applied as they land, versions moved one step at a time, breaking changes handled while they're small. It's undramatic work, which is exactly the point.
The value is that we already know your code
Every time a product changes hands, someone pays for the ramp-up, usually you, in delays and in bugs introduced by people who didn't know why something was written that way.
Staying with the team that built it removes that cost. You describe a change, we already know what it touches. Not glamorous, but over a year it's the difference between a product that keeps improving and one that slowly becomes too risky to modify.
What's Included in Maintenance & Support
30 days of included bug fixes after launch on every project
Monthly maintenance packages for ongoing dependency updates and small fixes
On-demand support for teams that need help occasionally, not a retainer
Growth partnerships where we keep building as your product evolves
Someone who already knows your codebase, not a fresh agency starting from zero
How We Approach Maintenance & Support
We read the codebase before touching it
Inheriting someone else's product starts with understanding why it was built that way. Rewriting on day one is how working features get broken.
We fix the urgent, then the underlying
Whatever is on fire gets handled first. Then we deal with the thing that caused it, so the same ticket doesn't come back next month.
We keep dependencies current
Security patches and version updates applied steadily, rather than one painful migration every two years when something finally breaks.
We stay the team that knows your code
Continuity is the point. You're not re-explaining your product to a new contractor every time something needs changing.
Related Work
Maintenance work is ongoing rather than a finished artefact, so there's little to show as a case study. We're happy to describe what we look after day to day.
Book a Free Call →When Maintenance & Support Isn't the Right Call
Taking over someone else's codebase needs a few things to be true. If they aren't, we'd say so early.
- You need 24/7 emergency response with a guaranteed SLA, that's a managed-ops arrangement
- The product needs a full rewrite; that's a build project, and we'd scope it as one
- Nobody on your side can answer questions about how the system is meant to work
Maintenance & Support, Common Questions
How much does custom software development cost?
We offer both fixed-price projects (best for well-defined MVPs) and time & materials (better for evolving products). After our discovery call, we'll recommend the model that fits your situation and provide a detailed quote.
Do you provide website maintenance and support after launch?
Yes! We offer 30 days of included bug fixes post-launch. After that, you can choose monthly maintenance packages or on-demand support. We also offer growth partnerships where we continue building as your product evolves.
How do you handle scope changes during a development project?
Changes are normal! We use agile development, so you can adjust priorities between sprints. Major scope changes might affect timeline and cost, which we'll discuss transparently before proceeding.
Let's Talk About Your Project
Book a free 30-minute call and we'll figure out if we're the right fit for your maintenance & support project.
Book a Free Call →